Refund policy

Refund Policy

We offer a 30-day return period. You have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received
• In its original packaging with all accessories, manuals, and tags
• Accompanied by the order number or other proof of purchase

For health and hygiene reasons, used or opened pet-feeding products, litter boxes, grooming products, and other hygiene-sensitive items cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Before returning any item, contact us at JSNG2222@gmail.com.

Please include:

• Your order number
• The reason for the return
• Clear photographs or videos if the item is damaged, defective, or incorrect

If your return is approved, we will provide the correct return address and return instructions.

Do not send a return to the address shown on the package or to our business address unless we specifically instruct you to do so. Our products may be shipped from different fulfillment locations, and unauthorized returns may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or incorrect, contact us within 7 days of delivery. We will review the issue and, when approved, arrange an appropriate replacement, refund, or return solution.

We will cover reasonable return shipping costs for approved damaged, defective, or incorrect items.

Change-of-Mind Returns

For approved returns that are not caused by damage, defect, or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

We do not charge a restocking fee for approved returns.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Used, worn, altered, washed, or assembled products
• Opened hygiene-sensitive pet products
• Personalized or custom-made products
• Gift cards
• Items clearly marked “Final Sale” before purchase
• Items missing original packaging, parts, accessories, or documentation

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

We do not currently offer direct exchanges.

To receive a different product, size, or color, request a return for the original item. After the return is approved, you may place a new order.

Refunds

We will notify you after your approved return has been received and inspected.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at JSNG2222@gmail.com.

Order Cancellations

We cannot guarantee cancellation after an order has entered processing or has been submitted to our fulfillment provider. If the order has already shipped, you may request a return after receiving it, subject to this policy.

Lost or Undelivered Orders

If tracking shows that an order has not been delivered within the estimated delivery period, contact us at JSNG2222@gmail.com.

We will review the tracking information with the shipping carrier or fulfillment provider. Refunds or replacements for lost shipments will be issued after the loss has been confirmed.

For questions about returns or refunds, contact:

WMXpet
Email: JSNG2222@gmail.com