Shipping policy

Thank you for shopping with WMXpet. This policy explains our processing times, delivery estimates, tracking, and what to do if there is a problem with your shipment.

1. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and holidays, after you receive your order confirmation email. You will receive another notification when your order ships.

Order processing time is separate from the delivery estimate shown at checkout.*

2. Shipping Rates and Delivery Estimates

We offer U.S. shipping. Available shipping methods, charges, and delivery estimates are calculated and displayed at checkout.

Standard Shipping

- Estimated delivery time: 7–15 business days
- Shipping cost: Free or fixed rate, as shown at checkout

Expedited Shipping

- Estimated delivery time: 3–7 business days
- Shipping cost: Calculated at checkout

Delivery delays may occasionally occur because of customs clearance, peak shopping periods, carrier disruptions, or extreme weather.

3. Shipment Confirmation and Tracking

When your order ships, we will email you a shipment confirmation containing your tracking number. Tracking information may take 24–48 hours to become active.

4. Customs, Duties, and Taxes

WMXpet is not responsible for customs duties, tariffs, or taxes applied to an order. Any fees charged during or after shipping are the customer’s responsibility.

5. Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, contact us promptly at  JSNG2222@gmail.com.

Please keep all packaging materials and damaged goods. Include clear photos when contacting us so we can review the issue and assist with an appropriate solution.

6. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Contact Us

For questions about shipping, email us at JSNG2222@gmail.com.